November 2017 Vol. 5 No.11

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Original Research Article

Patients' Satisfaction with Emergency Departments in General Hospitals in Kuwait

Dr. Saadoun Faris Alazmi

Department of Medical Records, College of Health Sciences, Public Authority for Applied Education and Training (PAAET), Kuwait

E-mail: drsaadoun@yahoo.com
Mobile: +965 99656756

Accepted November 17, 2017

Abstract

Patient Satisfaction (PS) is an important and commonly used indicator for measuring the quality of health care and service delivery in the emergency department. This study aimed to evaluate patient satisfaction in the emergency department in government general hospitals in Kuwait. A cross-sectional study was conducted in January - March 2016. Data collection form included personal data and questions related to satisfaction. Patient satisfaction scores toward emergency departments in Ameri (80.9%) and Jahra (79.7%) hospitals were significantly higher than Mubarak (71.4%), Farwaniya (65.9%) and Adan (71.1%) hospitals. The lowest level of satisfaction was related to waiting time, time spent with the physician and the waiting area. Attempt for reducing waiting time, providing comfort environment, increasing the time of visit with emergency physicians can reduce the patient dissatisfaction.

Keywords: Patient satisfaction, health care, emergency department, Kuwait